3rd denial today.
The insurance company refused to site their source which defined narcolepsy as a sleep disorder related to the likes of snoring and sleep apnea. He said his "medical team" is "wholly trained" and don't need to site references. I doubt he even spoke to them.
I kindly wrote him back detailing the orexyn and histamine connection and suggested his team might want to do a little more research on the new discoveries into narcolepsy.
Naturally, I didn't hear back from him and wasn't surpised. He then tried to blame my company for chosing a policy which excludes, verbatim, "sleep disorders - TREATMENT, including sleep studies, for insomnia, sleep apnea, snoring, or any other sleep-related problem." I've said this before, narcolepsy has nothing to do with sleep. Lack of sleep is just a symptom of a nuerological disorder but they want to make this illogical extension since I close my eyes at night, therefore, any problem that I feeling tired MUST be related to sleep. If only my brain knew that sleeping should help me feel rested.
Luckily, I work for a multi-national company and they might have some influence on this desk jockey and his supervisors since they pay millions in premiums yearly.
I'm still baffled at how any medical professional could classify this as a sleep disorder. No amount of sleep, meditation, rest, etc. ever takes away the feeling of tiredness. It's like trying to sleep away diabetes or epilepsy or Parkinson's.
If it was that easy, I'd be sleeping 12 hours a day.
So frustrating educating people, especially doctors.